Gaming PCs, laptops and hardware — PCbuild.bg
Search…
Warranty service

Warranty and service

Fill out the online service form (RMA) or download it and send it along with the product to [email protected].

Fill in the online form Download PDF protocol
Warranty according to the product
From 24 months to 999 months
Max. 30 days
Repair time
Return within 7 days
At our expense (Speedy)
Reserved period
After repair or replacement

How the warranty works

  1. 1
    Fill in the form
    Online here or download the PDF form and fill it out manually
  2. 2
    Send the goods
    Pack the goods and send them with a courier with the option "review upon delivery"
  3. 3
    Get a response
    We process the goods within a maximum period of 30 days and notify you of the result

Online RMA form

⚠
Important: Motherboards are accepted only with the original socket cover in place.
Online RMA form
Fill in all required fields
Customer details
Product details
Enclosed documents *
Contents
Photos / documents (optional)

Up to 5 files — JPG, PNG, WebP or PDF, up to 8 MB each. For example, a photo of the defect or the invoice.

Return conditions
  • The customer is responsible for properly packaging the goods.
  • The goods must be returned in their original packaging, if possible.
  • Return shipping costs are at the customer's expense, unless otherwise agreed.
  • Any item sent for service via a courier company must include the mandatory "inspection on delivery" option.
  • PCBUILD Ltd is not liable for shipping damage.
  • The maximum repair period is 30 (thirty) days.

Warranty conditions

The warranty is recognized by the authorized service upon presentation of the purchase invoice — it is the warranty document (we do not issue a separate warranty card).
The warranty card is considered valid if it is filled out legibly upon receipt of the goods, contains the seller's stamp and the customer's signature, and is accompanied by a proof of purchase (receipt or invoice).
The warranty period starts from the date of purchase, which is indicated on the invoice.
The warranty covers defects that occur within the warranty period due to poor materials or improper workmanship.
The warranty does not cover cosmetic damages and wear during normal use.
All tests, repairs, and replacements of defective devices are carried out by the authorized service.
Defective goods are accepted in original packaging and with complete accessories.
Warranty replacement is carried out in case of impossibility to repair the defect.
The initial warranty period is preserved, regardless of whether the product has been repaired or replaced.
The maximum repair period is 30 (thirty) days.
The importer, the dealer, and the service do not bear responsibility for lost profits as a result of the goods' stay in the service.
The warranty is void in the following cases:
  • In case of visibly burned or melted power supply cables, as well as a melted connector on the graphics card.
  • When returning without a purchase document (invoice).
  • When returning in non-original packaging and/or incomplete set.
  • In case of discrepancy between the documents and the goods or attempts to alter the invoice/factory number/warranty sticker.
  • In case of attempts to repair by unauthorized persons or unauthorized services.
  • In case of visibly non-compliance with the instructions for storage, maintenance, and operation.
  • In case of external/internal damage caused by mechanical impact, liquid, dust, aggressive environment or natural disaster.
  • For other reasons, independent of the supplier.

Return address

All products with a factory defect are returned to the address:

Sofia, Maragidik St. No. 37, Reduta District, P.O. Box 1505
for PSBUILD EOOD · +359 888 852 000

Shipping both ways is covered by the buyer, unless the product is returned within 7 days of the purchase date — in that case PCBUILD Ltd covers the costs, but only when the Speedy courier company is used.

View on Google Maps

Do you need repair, maintenance, or upgrade?

View the services and prices of our authorized service.

To Service and prices

Frequently Asked Questions

The maximum repair period is 30 (thirty) days from the acceptance of the goods in the service.

The warranty period depends on the specific product — from 24 months to 999 months (for example, for memory). The exact period is indicated on the page of each product (in the specifications) and on the purchase invoice, which is your warranty.

The purchase invoice — it is your warranty and it specifies the warranty period (we do not issue a separate warranty card). The original packaging and complete set are also required. Registered customers can find their invoices in their profile.

The transport in both directions is at the customer's expense. If the product is returned within 7 days from the date of purchase, PSBUILD EOOD covers the costs — only when using the courier Speedy.

Yes. The initial warranty period is retained, regardless of whether the product has been repaired or replaced.

Pack the goods in the original packaging with complete set and send it with a courier with mandatory option "review upon delivery".

Messenger