Loyalty program

Rules for Participation in the Loyalty Program of PCBuild.bg

Start date: 23.04.2026.

1. General Provisions

1.1. Every Customer who independently registers and activates their account in the online store PCBuild.bg (hereinafter referred to as "the Platform") automatically gains access to the Loyalty Program of PCBuild.bg (hereinafter referred to as "the Program").

1.2. The Program allows the Customer to earn promotional points ("Points") in their account with every purchase from the Platform, which can be used for discounts on future purchases of goods from the Platform.

1.3. Customers with business accounts created on the Platform by PCBuild.bg cannot benefit from the Program.

1.4. Points are an intangible asset linked to a specific Customer account. They cannot be exchanged for cash. Points from one account cannot be transferred to another account, regardless of whether they belong to the same Customer.

2. Customer Categories and Accumulation of Points

2.1. The system classifies Customers into three categories based on the total value of their purchases of goods over the last 12 months:

2.2. Upon the first order, every Customer automatically falls into the "Bronze" category, regardless of the order value.

2.3. Categorization into a higher category occurs after successfully completing an order that allows the Customer to reach the corresponding threshold. The Customer receives the new accumulation rate on the next order after the expiration of the 14-day period according to Article 58 of the General Terms and Conditions.

2.4. When calculating the accumulated points, the following are not included:

• The value of the delivery of the order;
• The value of the discount that the Customer has already received for the same order through points used by them;
• The value of the discount received through a voucher or promo code;
• Fees for cash on delivery.

3. When Points are Accumulated

3.1. Points are automatically credited to the Customer's account after:

• The order has received the status "Completed" and
• The 14-day withdrawal period according to Article 58 and following of the General Terms and Conditions has expired.

3.2. If the Customer exercises their right of withdrawal within the 14-day period, points are not credited. If points have already been credited (upon withdrawal after this period or return of a specific product), the corresponding number of points is deducted from the account.

4. Value and Use of Points

4.1. The value of the discount provided by Points: 200 points = €1 (0.005 € per point).

4.2. Minimum number of points for use: 500 points.

4.3. Points generated from a given order can be used for future purchases of goods from the Platform after the expiration of the 14-day period according to Article 58 of the General Terms and Conditions for the order that generated them.

4.4. If the total number of points provides a discount greater than the value of the products in the order, only as many points as necessary will be used to reach a product value of €0.00. Unused points are retained in the Customer account.

4.5. Points CANNOT be used to reduce the cost of delivery, which must always be paid by the Customer.

4.6. Points and vouchers/promo codes for discounts cannot be combined for the same order. When adding a promo code after using points — the points are deactivated; when adding points after a promo code — the code is deactivated.

4.7. Points are generated independently and separately for each Customer account.

5. Validity

5.1. Validity of points: 12 months from the date of their crediting.

5.2. After the expiration of the 12-month period, the points automatically become invalid and cannot be used. The Customer can track the validity period in their Customer account under the "Loyalty Points" section.

6. Cancellation and Return of Points

6.1. In case of cancellation or withdrawal from an order from which points have been credited, the corresponding number of points is removed from the Customer's account.

6.2. Upon return of a separate product from a completed order, the value of which has contributed to the calculation of points, the points corresponding to the value of the returned product are deducted.

6.3. In case of exchange of a product for another, the Customer retains the number of points generated based on the value of the originally purchased goods, regardless of whether the new product has a higher or lower value.

6.4. Points used in an order are returned to the Customer's account in case of:

• Cancellation or return of the entire order;
• Return of a product from an already completed order, where the remaining products do not meet the conditions for using the points.

7. Access to Information

7.1. Customers can at any time in the "My Profile" → "Loyalty Points" section obtain information regarding:

• The current number of available points in the account;
• Their equivalent in leva/euros;
• The history of transactions (earned, used, expired);
• The current category ("Bronze"/"Silver"/"Gold") and the remaining funds until the next one.

7.2. On the product page for each product, an estimated number of points that the Customer can earn upon purchase is displayed.

8. Modification and Termination

8.1. PCBuild.bg reserves the right to modify or terminate the Program at any time, with changes published on the Platform and taking effect from the date of their publication.

8.2. Upon termination of the Program, the valid points accumulated up to that moment can be used until their validity expires according to item 5.

8.3. These Rules are an integral part of the General Terms of PCBuild.bg and apply together with them.

PCBuild.bg reserves the right to refuse participation in the Program or to block points in cases of established abuses (fake orders, multiple accounts by one person for the purpose of abusing the Program, etc.).

These rules come into effect on 23.04.2026 and apply for the entire duration of the Program.