Frequently asked questions

No, registration is not mandatory. You can order as a guest with just a name, email, and phone number. However, registered customers receive additional benefits: loyalty points, order history, saved addresses, and access to all invoices in their profile.

There are two ways:

• Directly through the Login / Registration page — enter your email and password.
• During checkout — check “Create a free account” at the “Delivery and payment” step.

After registration, you will receive an email with an activation link. Click on it to log into your profile.

On the login page, click “Forgot password?” and enter the email you registered with. You will receive a link to set a new password. The link is valid for a limited time for security reasons.

Log into your profile → “My profile” → edit the fields and save. On your next order, the information will be automatically filled in.

Yes. Send a request to [email protected] from the email with which the account is registered. We will deactivate it within 14 days, complying with the legal deadlines for storing accounting data.

1. Add the desired products to the cart using the “Add to cart” button.
2. Open the cart and click “Order”.
3. Enter delivery information and choose a payment method.
4. Confirm the order — you will receive a confirmation email.

Our operator will call you at the provided phone number for final confirmation.

Yes, but only before it has been handed over to the courier. Call us at 0888 852 000 or write to [email protected] as soon as possible. Once the shipment has been dispatched, changes cannot be made.

Yes — before it is shipped. Please contact us as soon as possible. If the order has already been paid, the amount will be refunded using the same method within 14 business days.

Registered customers can see the status in "My Orders" in their profile. Guests receive emails with every change (accepted, confirmed, shipped, delivered). Upon shipping, you will also receive a tracking number for the courier's website.

• Accepted — the order is registered but not yet confirmed.
• Confirmed — the operator has confirmed and preparation has begun.
• Shipped — handed over to the courier with a waybill.
• Completed — successfully delivered.
• Cancelled — the order has been cancelled.
• Pending — waiting for additional information or action (e.g., payment).
• Ready for pickup — can be picked up from our office.

Check if you have entered the correct phone number. Calls are made during business hours (Mon–Fri 10:00–18:30). If you missed the call — write to us at [email protected] or call again at 0888 852 000.

There is no minimum amount. You can order one product at any price. However, there is a threshold amount for free shipping — see the "Shipping" section.

• By card — debit or credit (Visa, Mastercard).
• Bank transfer — you will receive a pro forma invoice with our bank details.
• Cash on delivery — you pay at the moment of receipt from the courier (only for deliveries in Bulgaria).
• Installment payment — through TBI Bank, UniCredit Consumer Financing, or PB Personal Finance.
• In-store — upon pickup in Sofia.

The fee is 0.8% of the order amount and is automatically charged when selecting the payment method "Cash on delivery". You can avoid this fee by paying in advance with a card or bank transfer.

Yes. Payments are processed through Borica — a licensed card payment operator. We do not store your card details. 3D Secure is supported (SMS confirmation code).

On the product page or in the cart, you select a bank — TBI, UniCredit, or PB Personal Finance. You fill out an online application directly with the banking partner. Approval is quick, and after that, we receive confirmation and prepare the shipment. More information on the installment page.

Yes. Select "Pickup from the store" when placing your order. When the product is ready (status "Ready for pickup"), you come to the address ul. Maragidik 37, Sofia and pay on-site in cash, by card, or both.

For Bulgaria: 1–3 business days after order confirmation.
For EU countries: 5–20 business days, depending on the destination.

Special order products or those from a European warehouse may have a longer delivery time — you will be notified in advance.

In Bulgaria — Speedy (by default). You can also choose Econt if desired.
International deliveries in the EU — DPD Courier.

For orders over 100 € in Bulgaria, delivery is free. For smaller orders, it has a fixed price of 4 € (below the threshold) or 6 € (in certain cases) according to Speedy’s tariff — the exact amount is calculated automatically at the "Shipping and Payment" step.

For international shipments, the price is calculated based on size and country when entering the address at checkout.

At checkout, you choose one of three options:

• To a Speedy office — you select a specific Speedy office where you will receive the package.
• To an address — delivery to a home or work address (BG: Speedy; EU: DPD).
• In-store — when the order is ready, you pick it up from our office at ul. Maragidik 37, Sofia (no transport cost).

Bulgaria and EU member states. The full list of active destinations is available at checkout — select a country from the dropdown "🌍 Delivery Country".

When you select a country other than Bulgaria, the following rules apply:

• Payment method: only Card or Bank transfer are allowed. Cash on delivery and installment payments are not available.
• Delivery: courier DPD (Speedy as an international partner); delivery time 5–20 working days depending on the country.
• Delivery cost: calculated automatically based on the country, address, and size of the shipment after clicking on "Calculate delivery price".
• VAT: standard VAT of 20% is applied (there are no customs fees within the EU).
• Receiving: to home or work address. “Speedy Office” and “In-store pickup” are not available for EU orders.

Yes. After shipping, you will receive an email with the tracking number. Enter it on the courier's website: speedy.bg (for BG), dpd.com (for EU).

Do not sign the waybill without checking. In case of visible damage to the packaging, open the package in the presence of the courier and request a damage report. Contact us within 24 hours at 0888 852 000 with a description and photos of the damage.

Yes. We issue only electronic invoices — you will receive them by email after processing the order. A printed invoice is not included in the shipment. This applies to all orders (including international).

On the “Delivery and payment” step, check “I want an invoice” and fill in the company details (name, VAT number, contact person, address). When paying by bank transfer, you will first receive a proforma invoice; after the amount is credited to our account, we issue the original invoice.

Registered customers can see all their invoices in their profile → “Documents”. Guest orders can request a duplicate by email — write to us at [email protected] with the order number.

A proforma invoice is not an accounting document — it contains our bank details and is used for preparing the bank transfer. The original invoice is issued after receiving the payment.

You have the right to withdraw from the contract within 14 days after receiving the goods, without stating a reason (Art. 50 of the CPA). To do this, fill out the withdrawal form.

According to the CPA (Art. 57), the following are not eligible for return:

• Goods made to the customer's specifications or tailored to individual requirements.
• All computer configurations (configured through the configurator or with components selected by the customer).
• Earphones that are inserted into the ear canal if opened.
• Printers and consumables with opened toners/inks.
• Licenses, keys, digital software after receipt.
• Goods with damaged packaging or missing parts.

Full list on the withdrawal page.

The transportation costs for returning the product are borne by the Buyer.

Refunds are processed within 14 days from receiving the returned product, using the same payment method you used. Transportation costs for the initial delivery and cash on delivery fees are not refunded.

No. This is processed through warranty service (RMA), not through withdrawal from the contract. The withdrawal form is only for goods in unchanged condition and without defects.

The standard commercial warranty for consumers is 24 months (Law on the provision of digital content and digital services and for the sale of goods). For corporate clients, the term is 12 months, unless the manufacturer offers a longer one.

Specific products (laptops with registered extended warranties, server equipment, etc.) may have different terms — this is noted on each product page.

Fill out the online form on the warranty and service page. You will receive a confirmation to your email and further instructions on how to send the product.

The legal deadline for resolving a warranty claim is 1 month. Typically, repairs with us take between 5 and 15 working days, depending on the type of defect and the need for spare parts.

• The product in its original packaging (if possible).
• Description of the problem.
• Proof of purchase (invoice or receipt) — not required if you are a registered customer and the order is in your profile.
• All accessories and components originally delivered with the product.

• Mechanical damage — impacts, falls, liquids.
• Improper use or use outside the manufacturer's specifications.
• Attempted repair by unauthorized service.
• Damage from power surges (without UPS/stabilizer protection).
• Software issues arising from user installation.

In PC Configurator, you select components step by step (processor, motherboard, memory, etc.). The system checks compatibility between components and offers only suitable options. You can save the configuration, share it, or order it directly.

Yes. When ordering through the configurator or with components selected by the customer, we assemble the system in our service. The service is paid and arranged in advance. The assembly time is 3–7 working days after confirmation.

Yes. We offer installation of Windows (including activation with a license), drivers, BIOS updates, and testing. The service is selected when ordering an assembled computer or separately in the service.

Yes, for free. Call 0888 852 000 or write to [email protected] — our specialists will help you choose the optimal configuration according to your budget and needs (gaming, video editing, office, etc.).

For each completed order, you accumulate points (only registered customers). Points are credited after the order has been successfully processed. How many points you receive for a given amount is visible on the product page and in the cart.

In the cart, on the “Delivery and Payment” step, there is a section for using points. Enter how many points you want to use — they are deducted from the total order amount. The minimum number for use and the exchange rate is visible in the form itself.

The points are valid for a limited time after accumulation. The exact period is visible in your profile → “Loyalty Points”. We recommend using them on your next order to avoid expiration.

• Available in store — in our warehouse in Sofia, shipped within 24 hours.
• Limited quantity — available, but with few items in stock.
• Available from external warehouse — at our partner/supplier; delivery usually within 1–5 working days.
• Delivery in 5–7 days — coming from a more distant warehouse; expected arrival in this interval.
• On the way — already ordered by us and traveling to the warehouse; often with an estimated date for the product.
• On order — special order from the manufacturer; the time frame is agreed upon in advance.
• Out of stock — temporarily unavailable.

A special order is a product that is not in stock in our warehouse and is ordered specifically for you. For these products, the standard return conditions do not apply (because it is purchased specifically for you), which is explicitly stated before confirmation.

37 Maragidik St., Sofia. You can come to the store to pick up online orders, for consultation, warranty service, or maintenance of equipment.

Monday – Friday: 10:00 – 18:30
Saturday and Sunday: closed.

The online store operates 24/7 — you can place orders at any time, and they will be processed on the next working day.

Phone 1: 0888 852 000
Phone 2: 0882 520 968
Email: [email protected]
Address: 37 Maragidik St., Sofia

We respond to emails during working hours.

Yes — follow us on Facebook, Instagram, YouTube, Twitch, and Discord for new products, promotions, useful content, and interaction with our community. Links to all channels can be found in the footer of the site.

We comply with the requirements of GDPR and Bulgarian legislation. Data is processed only for the fulfillment of orders, warranty services, and sending messages for which you have given consent. The full policy is available at Privacy Policy.

Yes, but only those necessary for the functioning of the site and anonymous analytics. Upon first visit, a confirmation banner is displayed. Details about the types of cookies — Cookie Policy.

You have the right to request a copy of your data or its deletion (according to GDPR). Send a request from the registered email to [email protected]. We will respond within 30 days.

Yes. The site operates on HTTPS with TLS encryption. All sensitive actions (login, checkout) are protected with CSRF tokens and rate limits against automated attacks. Card payments are processed by a licensed partner and we do not see your card data.